Going green matters. An increasing number of studies are suggesting that hotels need to increase their commitment to the environment or face losing market share to competitors that do. Read More »

There’s no hiding it, reviews matter. Whilst positive reviews can convince an indecisive guest to book, negative reviews can have them clicking elsewhere. Every hospitality business will face a negative review at some point, so we guide you through the steps to take when you face a negative customer review and how to respond.  Read More »

It’s one of the defining decisions for any hotel owner - do you work within the relatively safe but rigid confines of a chain hotel, run your property yourself or take control of your hotel’s direction using the services of an independent management company? Read More »

Staff turnover is the biggest challenge the hotel industry faces, with hospitality employees ditching their workplaces at twice the national average. Read More »

Move aside Tequila, mezcal is making an impact in bars around the world. Whether you’ve always been a fan or are just discovering mezcal recently, we’ve got the scoop on this distinctive spirit. Read More »

The world is producing more than 300 million tonnes of plastic per year and the problem is becoming a defining issue for this generation. It has become a hot button issue in the hotel industry with increasing consumer consciousness leading to a green revolution. Read More »

We take a look at how these clubs are shaping expectations and what the hospitality industry can learn from private member clubs. Read More »

Imagine if for every meal you ate, you threw a third of it straight into the trash? Read More »

"An enchanting mix of glittering pagodas and fascinating colonial past" Read More »

"Away from the sprawling chaos and energy of Bangkok" Read More »