GENERAL

The Terms & Conditions below apply to bookings made directly via all Unicorn Hotels & Resorts (UH&R) managed hotel websites and payments made through our gateway system. UH&R may revise these Terms & Conditions from time to time by updating this page. The revised terms will take effect as soon as they are posted online.

EARLY CHECKOUT

All UH&R managed hotels and resorts reserve the right to charge a fee for early departure, if any guests checkout earlier than their original agreed departure.

LATE CHECKOUT

This is available on request but based on availability. Please contact the Front Office. Additional fees may apply.

GUARANTEE POLICY

A valid credit card is required upon booking any UH&R managed hotel. The credit card used at the time of booking must be presented by the guest upon check-in together with a passport of verifiable form of identification. A swipe or copy of the card will also be taken on check-in.

Upon departure from the property, all outstanding charges will be payable by the named guest and where necessary their credit card will be debited for such fees. The hotel will also debit the credit card for all cancellations, no-shows or damages caused by the guest to the property.

This electronic transaction will be considered a binding agreement through which the guest authorizes the hotel to debit the credit card for the reasons stated and the guest’s written signature will not be required for authorization purposes.

DEPOSIT POLICY

A deposit may be required in advance to secure a room booking at any UH&R managed hotel.

CANCELLATION POLICY

All accommodation booked at UH&R managed hotels is subject to a cancellation policy and failure to check in on the reserved arrival date will incur a penalty. UH&R reserves the right to cancel or modify reservations under circumstances where it appears that a guest has provided an invalid credit card or engaged in fraudulent or inappropriate activity.

UH&R also reserved the right to cancel or modify reservations if they do not adhere to the above Terms & Conditions, or resulted from a mistake or error. In the case of cancellations, UH&R has no obligation to guarantee new bookings or best available rates.

As a condition of using a UH&R website or payment gateway, the guest agrees to provide proof of payment to the hotel reservations department within 48 hours of the time of booking and will include the reservation confirmation number on that proof of payment. Guest will also be fully responsible for any bank fees and/or costs required to complete the transaction(s). The hotel may cancel the reservation if proof of payment is not submitted within the 48-hour notice period.

PRICING ERRORS

UH&R and its affiliates reserve the right to cancel contracts based upon incorrect information being displayed in relation to price or serviced at any point in time.

FOREIGN CURRENCY

Only the currency confirmed in the hotel reservation is valid.

RELOCATION

In the event that a UH&R managed hotel cannot provide accommodation as previously confirmed, the hotel will undertake to relocate guests to an alternative property of equal or higher standard at no expense to the guest. Should there not be a property of equal or higher standard in the immediate location of the original booking, it may be required to provide guests with a property of a lower standard. If this is the case, any difference in room rates will be refunded to the guest. Any alternative accommodation offered is at the hotel’s discretion. Should the guest wish to choose a property of a standard other than offered under this condition the guest will be required to pay any rate difference.

DISCLAIMERS

As a condition of viewing or this website, users confirm to UH&R that they will not use this website for any purpose that is unlawful or prohibited by these terms, conditions and notices. Although UH&R may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and other engagement through this website, UH&R is under no obligation to do so and assumes no responsibility or liability arising from the content of any such interaction, nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information resulting from communications based on this website.

Users are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. UH&R will fully cooperate with any law enforcement authorities or court order requesting or directing UH&R to disclose the identity of anyone posting any such information or materials n connection with this website.

LIMITATION OF LIABILITY

Notwithstanding any details contained in these Terms & Conditions to the contrary, UH&R and its affiliates will not be responsible for any direct, indirect, consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non performance of obligations under these Terms & Conditions.

INSURANCE

UH&R strongly recommends that guests purchase comprehensive Travel Insurance and select a policy that includes but is not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

LINKS TO THIRD PARTIES

UH&R does not control any third party website linked to its hotel websites and is therefore not responsible for the content of any linked website or any link contained in a linked website. UH&R provides as a service but the inclusion of such links does not imply endorsement, investigation or verification by UH&R of the linked website or any information contained within it.

GOVERNING LAW AND JURISDICTION

The products and/or services described in and available through the UH&R managed hotel websites may not be available in every country around the world. UH&R makes no representation that the services or products offered in their websites are appropriate or available for use in a particular location.

PRIVACY POLICY

The privacy of our clients and staff is a key priority of Unicorn Hotels and Resorts. This privacy policy applies throughout the entire UH&R network of managed properties.

Clients/Job Applicants should read this policy before sending personal data. Personal data refers to all information collected and recorded, which identifies someone personally (e.g. name, address, contacts, etc.). Clients should also ensure that children under the age of 18 do not send us any personal data without parental authorisation.

Within the scope of this policy, UH&R pledges to:

• Explain the purpose and processing of any personal data requested
• Use personal data only for the purposes mentioned in this policy
• Only request the personal data necessary
• Maintain personal data for the time required for processing in accordance with local legislation
• Make available to clients/job applicants the means to access, amend, correct or delete their personal data
• Maintain all personal data supplied to us confidential and secure, except if we are otherwise required to release such data as a consequence of legal proceedings.

SCOPE

The UH&R Privacy Policy applies to the following cases:

• 1. All UH&R and UH&R managed websites
• 2. Processing of data provided at any of our hotels, restaurants or other points of sale.

1. COLLECTION AND PROCESSING OF PERSONAL DATA

As a client of UH&R, your personal data and/or the personal data of members of your family may be requested for different purposes, including:

• 1. Contacts: name, nationality, telephone number, e-mail, address, etc.
• 2. Date of birth
• 3. Credit card details
• 4. Fidelity programme card number
• 5. Dates of arrival at and departure from our hotels /restaurants or other points of sale
• 6. Information on children: name, date of birth, age, e-mail
• 7. Interests and preferences: e.g. location of room required, smoking/ non-smoking room, type of room and bed requested required, preferred newspaper, etc.
• 8. Possible client comments during or after a stay at a UH&R hotel.

As a job applicant or intern at UH&R, the following personal data may be requested:

• 1. Contacts: name, nationality, telephone number, e-mail, address, etc.
• 2. Date of birth
• 3. Interests and reasons for your application
• 4. Education and training and professional experience
• 5. Curriculum Vitae

We do not request sensitive information such as: religious or philosophical beliefs, political opinions, health status, racial origin or ethnicity, sexual orientation or union membership.

Personal data may be requested in different circumstances, including (but not limited to) the following:

• 1. Participation in marketing programmes (subscription to newsletters to receive offers/promotions, register in loyalty programme; contributions to surveys and/or comments of clients, competitions, social media and SMS marketing campaigns)
• 2. Hotel activities (e.g. room or table reservations, check-in and check-out; complaints or requests)
• 3. Supply of information from tour operators, travel agencies or on-line reservation systems
• 4. Internet activities (opening UH&R websites, completing forms to request online data such as online reservations, questionnaires, etc.)
• 5. Job or internship applications.

2. OBJECTIVES OF REQUESTING PERSONAL DATA

Personal data is requested with the following objectives:

• 1. Management of reservation and stay of clients
• 2. Improvement of the services we provide in our hotels, restaurants and other points of sale so as to understand client needs and exceed their expectations
• 3. Personalization of our services
• 4. Sending of newsletters, promotions and marketing materials. Clients may cancel their subscription to our Newsletter service by e-mail, clicking on the link in the newsletters we send by e-mail.
• 5. Recruitment of staff for UH&R.

3. SHARING OF PERSONAL DATA

UH&R may share the personal data of clients / applicants with:

• 1. UH&R employees: more specifically to provide the services requested and/or to manage databases for clients / applicants (formally authorized by the relevant Data Protection Regulating Entity),
• 2. Local authorities – should it be required by local legislation or as part of internal UH&R investigations, in accordance with legal requirements.

UH&R also reserves the right to transmit any personal data in the event of sale or transmission of part or all of the company or respective assets.

In any case of transmission of personal data to third parties, we will strictly comply with legal obligations under the applicable laws and we will strive to ensure that said third parties use personal data in a manner suitable with this Privacy Policy.

4. ACCESSING, CHANGING AND DELETING PERSONAL DATA

Clients / Applicants may access, correct, add to, update or delete their personal data by contacting UH&R by e-mail. Such requests will be dealt with as quickly as possible. UH&R may request a copy of a valid identification document so as to protect client privacy and confirm identification, before making any changes

5. SECURITY OF PERSONAL DATA

UH&R has implemented the necessary technical and organizational measures, in compliance with legal requirements, with the aim of protecting the personal data of clients and job applicants, ensuring confidentiality in accordance with the principles as described in this policy.

Whenever information is requested on credit cards, this communication is made UH&R secure SSL (Secured Sockets Layer) lines, when you are using a browser which allows SSL, such as Microsoft Internet Explorer or Google Chrome.

6. REVIEWS

We may amend this privacy policy from time to time, and for this reason we recommend that you consult it on a regular basis. This privacy policy was last updated on: 10 March 2017

7. CONTACTS / QUERIES

Should you have any queries about this privacy policy, please contact UH&R on the following e-mail: privacy.corporate@minor.com

COOKIES POLICY

UH&R uses cookies on this site which aim to improve how well it works and to help enhance the user experience. The information is used to clarify queries which users may have in relation to the use of cookies on the UH&R site.

WHAT ARE COOKIES?

Cookies are small text files placed in a user’s device (computer, mobile phone or tablet) when he or she visits the UH&R site with a browser. Cookies allow the website to recognize the user's device.

WHAT ARE COOKIES FOR AND WHY DO UH&R USE THEM ON THEIR SITES?

UH&R uses cookies to understand the relevance, usefulness, interest, volume and frequency of visits to our online content and determine the best way of presenting the information which is truly relevant for our users. Cookies help UH&R to understand how a client got to our sites (internet search, recommendation from another site, advertisement, etc.) and how the client navigates between the site's pages. Cookies also allow us to know navigating preferences, such as the languages used. However, they do not collect any type of personal information or any other information that allows a user to be identified individually.

HOW LONG DO COOKIES STAY INSTALLED ON A USER'S DEVICE?

UH&R uses cookies with different durations, which remain stored either permanently or temporarily on your computer, mobile phone or tablet.

The site uses permanent cookies to allow it to identify a new visit by the same user, helping UH&R understand which new content is relevant to that user. This information is analysed in order to improve the content and services provided.

The site also uses temporary cookies, which only remain active while the user is on the site. These cookies only allow UH&R to understand how a user navigates between pages and provides opportunities for improvement.

CAN A USER BLOCK COOKIES?

Yes. All browsers allow users to configure access by cookies or block them. For more information on how to block cookies, please consult your browser's help section.