Boost Your Hotel's Revenue: 7 Powerful Strategies for Direct Bookings

  • June 15, 2023

To increase direct bookings, hotels must focus on attracting potential guests to book directly through their websites or other direct channels, such as call centers and walk-ins. Here is a comprehensive strategy to achieve this:
 

1. Optimize your hotel website:

  • Make your website visually appealing, user-friendly, and mobile-responsive.
  • Ensure that the website loads quickly and offers a seamless booking experience.
  • Clearly display special offers, promotions, and best rate guarantees on the homepage.
  • Include high-quality images, engaging descriptions, and guest reviews to showcase your hotel's unique selling points.
  • Implement an easy-to-use booking engine that streamlines the reservation process.
     

2. Offer exclusive benefits for direct bookings:

  • Provide special incentives for guests who book directly, such as discounted rates, room upgrades, or complimentary services (e.g., breakfast, Wi-Fi, spa treatments).
  • Create loyalty programs that reward repeat guests for booking directly with points, discounts, or other perks.
  • Clearly communicate the benefits of booking directly on your website, social media channels, and email marketing campaigns.
     

3. Leverage Search Engine Optimization (SEO) and Pay-Per-Click (PPC) advertising:

  • Optimize your website for relevant keywords to improve organic search rankings.
  • Implement local SEO strategies to target potential guests searching for accommodations in your area.
  • Invest in PPC advertising to drive highly targeted traffic to your website and improve visibility for important search terms.
     

4. Utilize email marketing and retargeting campaigns:

  • Send targeted email campaigns to past guests, offering exclusive promotions or personalized recommendations to encourage direct bookings.
  • Implement retargeting campaigns to re-engage website visitors who abandoned the booking process or browsed without making a reservation.
     

5. Engage with guests on social media:

  • Actively promote your hotel and direct booking incentives on social media platforms.
  • Share engaging content, such as behind-the-scenes stories, local attractions, and guest experiences.
  • Respond to guest inquiries and engage in conversations to build rapport and trust.
     

6. Collaborate with local businesses and events:

  • Partner with local attractions, restaurants, or event organizers to offer exclusive packages or promotions for direct bookings.
  • Promote these partnerships on your website, social media channels, and other marketing materials to reach potential guests interested in local experiences. 
     

7. Train your staff to encourage direct bookings:

  • Ensure that your staff is well-trained to promote the benefits of direct bookings to guests during phone calls, check-ins, and check-outs.
  • Create an internal incentive program to reward staff members who successfully drive direct bookings.
 
By implementing these strategies, hotels can effectively drive more direct bookings, reducing their dependency on third-party intermediaries and increasing overall revenue.

UNICORN HOSPITALITY

180 Sixteen Place Building, 2nd Floor, Sukhumvit Soi 16 (Sammitr), Klongtoey Bangkok 10110

contact@unicornh.com

T/ +66 2 107 2012
F/ +66 2 663 3044

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