PRE-OPENING SERVICES

HOTEL PRE-OPENING SERVICES

Financial Planning:

  • First-Year Operational Budget: We collaborate with you to develop a realistic operational budget for the first year, ensuring financial clarity and responsible resource allocation.
  • Operating Cash Flow: We assist in preparing a detailed cash flow projection to meet operational needs and maintain financial stability.
  • Procurement of Operating Supplies & Equipment (OS&E): We manage the procurement of all necessary equipment and supplies for smooth operation, ensuring timely delivery and adherence to budgetary constraints.
  • Accounting System Implementation: We guide you in selecting and implementing a reliable accounting system that streamlines financial tracking and reporting.

Sales, Marketing & E-Commerce:

  • Website Design & Development: We develop a user-friendly website, including an English language version, and consider additional languages based on your target audience (additional language costs may apply).
  • Compelling Visuals: We coordinate the professional photography and videography of your rooms, showcasing your property's unique character and amenities (the photographer's cost is not included).
  • Revenue Management Strategies: We provide recommendations on room pricing structures and revenue management systems to optimize occupancy and profitability.
  • Online Sales Channels: We manage the setup of online sales channels with major online travel agencies (OTAs), maximizing your reach and booking potential.
  • Marketing & Sales Collateral: We design professional marketing and sales materials that effectively convey your brand identity and attract your target audience.
  • Sales & Marketing Launch: We orchestrate the launch of your sales and marketing plan, including objectives, strategies, activities, and pricing for a successful opening and initial operating period.
  • Social Media Launch: We coordinate the launch of your social media pages, establishing a platform for guest engagement and brand awareness.

Human Resources & Training:

  • Recruitment Drive: We assist in the recruitment of your General Manager (GM), heads of departments (HODs), and all other staff members, ensuring you hire a talented and dedicated team.
  • Uniformity & Direction: We provide guidance on staff uniforms, creating a professional and cohesive hotel image.
  • Comprehensive Training: We develop a comprehensive training plan for your team, covering all aspects of operation, from guest service to department-specific procedures.
  • HR Software Selection: We help you select and implement an HR software system to streamline human resource management tasks.
  • Employee Handbook: We contribute to the development of an employee handbook that outlines company policies, expectations, and benefits.
  • SOP Implementation: We ensure the implementation of operating SOPs across all departments, fostering consistency and guest satisfaction.
  • Team Training: We provide comprehensive training to your front-of-house, back-of-house, and any additional staff (such as golf course personnel) to ensure service excellence from day one.

Rooms Management:

  • Bedding & Amenities: We guide you in selecting high-quality bedding, linen, and guest amenities that contribute to a comfortable and welcoming guest experience.
  • Operating Supplies & Equipment: We manage the procurement of all necessary operating supplies and equipment (OS&E) for the rooms department, ensuring functionality and alignment with your approved budget.
  • Property Management System (PMS): If needed, we assist in implementing a user-friendly PMS to streamline room management and guest services.

Food & Beverage Operations:

  • Menu Development & Pricing: We collaborate with you to develop captivating menus for your restaurant and bar, including pricing strategies to optimize profitability.
  • Signature Dishes: We assist in creating signature dishes that enhance your restaurant's appeal and stand out from the competition.
  • Food & Beverage Procurement: We manage the procurement of all necessary OS&E for your food and beverage operation according to the approved budget.
  • Food Testing & Menu Design: We facilitate food testing to ensure menu approval and manage the design of visually appetizing menus.
  • Point of Sale (POS) System Implementation: We guide you in selecting and implementing a POS system to streamline guest service and payment processing.
  • Food & Drinks Photography: We coordinate professional photography of your food and beverage offerings to showcase their visual appeal on menus and marketing materials (photographer's cost not included).

Hotel Launch:

  • Handover from Contractor: We ensure a smooth handover of the hotel from the contractor to your operating team at least 45 days before the official opening. This allows for final preparations, staff training, and equipment testing.
  • Defect Rectification & Snag List: We work diligently to identify and rectify any remaining defects or snags left over from construction, ensuring the hotel is in pristine condition for guests.
  • Grand Opening Celebration: We collaborate with you to plan and execute a successful grand opening ceremony, welcoming guests, owners, and relevant stakeholders to celebrate your hotel's launch.

Unicorn Hospitality is a leading hotel management & hotel consulting company based in Bangkok. Contact us today to explore our comprehensive services and discover how we can turn your vision into a reality. Visit our hotel portfolio to see a glimpse of our exceptional work.

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