Behind the Scenes

Creating a perfect hotel website requires a combination of design, user experience, and functionality. While I cannot provide a full code, I can give you a general outline of the necessary elements and... Read More »

To increase direct bookings, hotels must focus on attracting potential guests to book directly through their websites or other direct channels, such as call centers and walk-ins. Read More »

The importance of online distribution in the hotel industry cannot be overstated. With more travelers booking their accommodations online, understanding the different channels in the online distribution landscape Read More »

Developing a hotel involves a complex process that requires careful planning, research, and execution to ensure success. This guide aims to provide an overview of the key steps involved in hotel development Read More »

The success of any hotel venture relies heavily on meticulous planning, strategic decision-making, and efficient execution. One of the most effective ways to ensure that your hotel project ... Read More »

As the hospitality industry continues to evolve and adapt to changing market conditions, hotel developers and owners are constantly on the lookout for innovative solutions to optimize their properties' performance. Read More »

Going green matters. An increasing number of studies are suggesting that hotels need to increase their commitment to the environment or face losing market share to competitors that do. Read More »

There’s no hiding it, reviews matter. Whilst positive reviews can convince an indecisive guest to book, negative reviews can have them clicking elsewhere. Every hospitality business will face a negative review at some point, so we guide you through the steps to take when you face a negative customer review and how to respond.  Read More »

It’s one of the defining decisions for any hotel owner - do you work within the relatively safe but rigid confines of a chain hotel, run your property yourself or take control of your hotel’s direction using the services of an independent management company? Read More »

Staff turnover is the biggest challenge the hotel industry faces, with hospitality employees ditching their workplaces at twice the national average. Read More »